ARTICLE

How to Build Confidence at Work

By Ann Howell — 2021

Low confidence is not an inherent flaw, and it doesn’t have to define you. Confidence can be learned and practiced. It begins with becoming more self-aware, changing your mindset, and learning to bring your full self to work—or wherever you go.

Read on hbr.org

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Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Sharon Strand Ellison

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Since in order to speak, one must first listen, learn to speak by listening.

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Beginning Anew: Four Steps to Restoring Communication

When we’re upset with someone, we’re often afraid to say anything. We tell ourselves, “Oh, it’s just a small matter; it’s not important.” But the accumulation of many small issues can create an explosive situation, and can even cause relationships to break.

Sister Chan Khong

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See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Sharon Strand Ellison

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How Can Simple Curious Questions Have Such Disarming Power?

We are used to asking questions in ways that convey judgment and/or are interrogating or entrapping. Much of the body language and tone we use is unconscious. To be real, a question needs to be based on pure curiosity, but it's easier said than done.

Sharon Strand Ellison

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

Sharon Strand Ellison

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#41 Tobi Lütke: The Trust Battery

Whether you’re building a business of your own, want to create a more dynamic and unified culture at work, or just like hearing entrepreneur war stories, this episode will not disappoint.

The Knowledge Project Podcast

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#30 Margaret Heffernan: Collaboration and Competition

I’m joined by speaker, international executive and five-time author Margaret Heffernan.

The Knowledge Project Podcast

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How to Deal with Passive-Aggressive Behavior

People in your life can make you feel bad or wrong by saying one thing to you and meaning something else. You can avoid falling into their traps.

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The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships (A New Harbinger Self-Help Workbook)

Effective communication is a critical skill that influences your professional success, the stability of your family life, and your personal happiness. Your ability to communicate effectively is seriously hampered if you can’t assert yourself constructively.

Randy J. Paterson

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EXPLORE TOPIC

Communication Skills