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How to Deal With a Jerk Without Being a Jerk

By Adam Grant — 2019

It’s natural to get defensive, but that only escalates the cycle of aggression.

Read on www.nytimes.com

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Say You're Sorry and Mean It

Forgiving someone is a way of letting go of old baggage so that you can heal and move forward with your life. It benefits both the person who forgives and the offender because it can allow both people to let go of past resentments.

Article
Terry Gaspard
2022
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Conflict at Work? Empathy Can Smooth Ruffled Feathers

Conflicts at work have the potential to escalate out of control and permanently damage relationships.Gabrielle S.

Article
Phyllis Korkki
2016
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Relationship Challenges