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Conflict at Work? Empathy Can Smooth Ruffled Feathers

By Phyllis Korkki — 2016

Conflicts at work have the potential to escalate out of control and permanently damage relationships.Gabrielle S. Adams, an assistant professor at the London Business School and a visiting fellow at Harvard University, has examined the role that empathy and forgiveness can play in resolving these conflicts.

Read on www.nytimes.com

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How ‘Service With a Smile’ Takes a Toll on Women

When workers’ emotions deviate from what’s expected of their gender, they are often left to process the backlash on their own.

Article
Adia Harvey Wingfield
2016
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What Is a Microaggression? 14 Things People Think Are Fine to Say at Work—but Are Actually Racist, Sexist, or Offensive

Since microaggressions are so subtle, it’s often hard to know if you’re committing one or if you’re on the receiving end.

Article
Marguerite Ward and Rachel Premack
2021
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Why I’m Over Women’s ‘Empowerment’

It can’t be about “empowerment” any longer. To make real progress, it has to be about power—using and growing the power we women already have.

Article
Sallie Krawcheck
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Work Relationships