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Conflict at Work? Empathy Can Smooth Ruffled Feathers

By Phyllis Korkki — 2016

Conflicts at work have the potential to escalate out of control and permanently damage relationships.Gabrielle S. Adams, an assistant professor at the London Business School and a visiting fellow at Harvard University, has examined the role that empathy and forgiveness can play in resolving these conflicts.

Read on www.nytimes.com

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What Studying Conflict Resolution Teaches About Personal Relationships

When people are threatened, evolutionary biology dictates extreme reactions: flee or fight? Donna Hicks, who studies conflict resolution at Harvard, says that this dynamic is at the core of much global tension—it’s just scaled up to the level of cities or countries.

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Does Your Brain Care About Other People? It Depends

People are hardwired to dehumanise others but we can overcome this, say David Eagleman and Don Vaughn.

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EXPLORE TOPIC

Work Relationships