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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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How to Deal With a Jerk Without Being a Jerk

It’s natural to get defensive, but that only escalates the cycle of aggression.

Article
Adam Grant
2019
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Frustrated at Work? That Might Just Lead to Your Next Breakthrough

Frustration is the feeling of being blocked from a goal. Although it sounds like a destructive emotion, it can actually be a source of creative fuel.

Article
Adam Grant
2019
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There’s a Name for the Blah You’re Feeling: It’s Called Languishing

The neglected middle child of mental health can dull your motivation and focus — and it may be the dominant emotion of 2021.

Article
Adam Grant
2021
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