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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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What Is Institutional Betrayal and How to Overcome It

We’ve faced the pandemic, violent racism, economic uncertainty, and environmental disaster. Many of us are experiencing trauma and distress. The way organizations respond to these challenges and the decisions they make going forward will reverberate for many years to come.

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Work Challenges