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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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The Art of Listening: An Interview with Harville Hendrix and Helen LaKelly Hunt

1440: Is it true that on the whole we're not very good listeners? Harville: In the resting state, when we're not distracted, the research shows we have a 13–18% accuracy rate.

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