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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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What Is Institutional Betrayal and How to Overcome It

We’ve faced the pandemic, violent racism, economic uncertainty, and environmental disaster. Many of us are experiencing trauma and distress. The way organizations respond to these challenges and the decisions they make going forward will reverberate for many years to come.

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Black and White Teammates Know: Conflict Is Inevitable; Winners Confront It

Plenty of people love to describe the world of athletics in utopian terms, using words such as “colorblind” and “open-minded” and “meritocracy.” They’re not wrong to regard their realm as better than the so-called real world.

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Serena Williams: How Black Women Can Close the Pay Gap

Black women are 37 cents behind men in the pay gap—in other words, for every dollar a man makes, black women make 63 cents.

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Structural Racism Is Taking a Toll on Children’s Mental Health

Racism and social inequality don’t just affect adults. Here's why they have a profound impact on the mental health of children of color.

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Invisibility Is the Modern Form of Racism Against Native Americans

“I’ve never seen Native people in media at all.”

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How Latin America’s Obsession With Whiteness Is Hurting Us

Close to 11% of American adults with Hispanic ancestors don’t even identify as Hispanic or Latino.

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Her Family Owned Slaves. How Can She Make Amends?

Stacie Marshall, who inherited a Georgia farm, is trying on a small scale to address a generations-old wrong that still bedevils the nation.

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Mental Health Effects of Racism on Indigenous Communities

Racism is increasingly recognized as a factor that plays a role in mental health as well as disparities in mental health care. This can be particularly true among many of the most marginalized groups, including Indigenous communities.

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Coping with Racial Trauma

While individuals of all racial-ethnic minority groups are at risk of experiencing racial discrimination and racial trauma, Black Americans are especially at risk, as anti-Black racism is individual, systemic, and historical.

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The Intersectionality Wars

When Kimberlé Crenshaw coined the term 30 years ago, it was a relatively obscure legal concept. Then it went viral.

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Work Challenges