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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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“I’m Only Disabled When I Experience Barriers or Bias”: Shani Dhanda Is Here to Challenge Your Perceptions

Shani Dhanda is on a mission to make the world inclusive for disabled people. Here, she speaks to Amanda Randone about the importance of universal design and how the pandemic could prompt a paradigm shift in disabled people’s working lives.

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Work Challenges