ARTICLE

Persuading the Unpersuadable

By Adam Grant

When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.

Read on hbr.org

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Stay a verb—don’t become a noun.

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Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Sharon Strand Ellison

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See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Sharon Strand Ellison

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Studying Abroad: Culture Shock

Five students from five different continents tell us how they adapted to a brand new culture when they first came to study abroad.

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Beginning Anew: Four Steps to Restoring Communication

When we’re upset with someone, we’re often afraid to say anything. We tell ourselves, “Oh, it’s just a small matter; it’s not important.” But the accumulation of many small issues can create an explosive situation, and can even cause relationships to break.

Sister Chan Khong

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It’s All in Your Head

An inspirational book by self-made musical superstar, Russ, reminding you that it starts with YOU, to believe in yourself, and to get out of your own way. Twenty-seven-year-old rapper, songwriter, and producer Russ walks his own path, at his own pace.

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How Would You Feel if You Could Easily Set Limits & Be More Respected?

So often when we set limits it is with an agenda. We want a certain result and are upset if we don't get it. Here I talk about how to set limits that really work, but it requires not trying to control "which choice" the other child or adult makes.

Sharon Strand Ellison

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Harassment in the Workplace

This story is about a young woman who was being sexually harassed by her supervisor and was able to ask a question that prompted the supervisor to completely shift his behavior.

Sharon Strand Ellison

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Why Can’t We Think Straight When We Get Defensive?

Defensiveness lives in our bodies; It’s not just a matter of controlling ourselves; the minute we feel any kind of threat it takes over. So how to we get rid of it?

Sharon Strand Ellison

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How Can Simple Curious Questions Have Such Disarming Power?

We are used to asking questions in ways that convey judgment and/or are interrogating or entrapping. Much of the body language and tone we use is unconscious. To be real, a question needs to be based on pure curiosity, but it's easier said than done.

Sharon Strand Ellison

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EXPLORE TOPIC

Communication Skills