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Persuading the Unpersuadable

By Adam Grant

When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.

Read on hbr.org

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05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Video
Sharon Strand Ellison
2013
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03:26

See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Video
Sharon Strand Ellison
2013
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01:43

How to Deal with Passive-Aggressive Behavior

People in your life can make you feel bad or wrong by saying one thing to you and meaning something else. You can avoid falling into their traps.

Video
2010
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19:28

What does it mean to be "passive aggressive"? (Glossary of Narcissistic Relationships)

Video
Ramani Durvasula
2020
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Creating Love: The Next Great Stage of Growth

John Bradshaw’s bestselling books and compelling PBS series have touched and changed millions of lives.

Book
John Bradshaw
1994
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

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Harriet Lerner
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We cannot make another person change his or her steps to an old dance, but if we change our own steps, the dance no longer can continue in the same predictable pattern.

Quote
Harriet Lerner
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Spiteful words can hurt your feelings but silence breaks your heart.

Quote
C. S. Lewis
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We meet no ordinary people in our lives.

Quote
C. S. Lewis
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16:52

What Is “Intimacy Avoidance”? (Glossary of Narcissistic Relationships)

Video
Ramani Durvasula
2020
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EXPLORE TOPIC

Communication Skills