The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
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ARTICLE
Persuading the Unpersuadable
When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.
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