ARTICLE

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Persuading the Unpersuadable

By Adam Grant

When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.

Read on hbr.org

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Since in order to speak, one must first listen, learn to speak by listening.

Quote
Rumi
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05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Video
Sharon Strand Ellison
2013
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03:26

See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Video
Sharon Strand Ellison
2013
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#2 Michael Lombardi: Leadership on the Field

New England Patriots Coach Michael Lombardi and I discuss the four aspects of leadership, high stakes decision making, creating a winning culture at work and at home and much more.

Podcast
The Knowledge Project Podcast
2015
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01:43

How to Deal with Passive-Aggressive Behavior

People in your life can make you feel bad or wrong by saying one thing to you and meaning something else. You can avoid falling into their traps.

Video
2010
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19:28

What does it mean to be "passive aggressive"? (Glossary of Narcissistic Relationships)

Video
Ramani Durvasula
2020
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18:02

Start with Why—How Great Leaders Inspire Action | Simon Sinek | TEDxPugetSound

Simon Sinek has a simple but powerful model for inspirational leadership—starting with a golden circle and the question: “Why?”. His examples include Apple, Martin Luther King Jr. and the Wright brothers.

Video
Simon Sinek
2009
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

Quote
Harriet Lerner
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Spiteful words can hurt your feelings but silence breaks your heart.

Quote
C. S. Lewis
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Humble Inquiry: The Gentle Art of Asking Instead of Telling

Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down and we may feel disconnected from those around us.

Book
Edgar Schein
2013
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EXPLORE TOPIC

Communication Skills