Below are the best resources we could find featuring harriet lerner about empathy.
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People’s sense of self-worth is pivotal to their ability to look clearly at the hurt they’ve caused. The more solid one’s sense of self regard, the more likely that that person can feel empathy and compassion for the hurt party, and apologize from an authentic center.
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But one of the hallmarks of emotional maturity is to recognize the validity of multiple realities and to understand that people think, feel, and react differently. Often we behave as if ‘closeness’ means ‘sameness.’
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
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