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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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#30 Margaret Heffernan: Collaboration and Competition

I’m joined by speaker, international executive and five-time author Margaret Heffernan.

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Work Challenges