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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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Dr. Michael Beckwith on How to Rise Above Other People’s Negative Energy | Help Desk | OWN

For months, Katie has been thinking about quitting her job. Although the 27-year-old feels fortunate to have a good job that pays well, her co-workers' negative energy makes the work environment unhealthy. "I can feel when there's toxic energy around," Katie explains.

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Work Challenges