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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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The Conscience Code: Lead with Your Values. Advance Your Career.

The essential guide to standing up for your values at work. Protect your integrity by committing to The Conscience Code. A fast-track colleague is elbowing their way up the corporate ladder in your organization by faking sales reports. Your entrepreneur boss asks you to lie to would-be investors.

Book
G. Richard Shell
2025
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Martin & Malcolm & America: A Dream or a Nightmare

This groundbreaking and highly acclaimed work examines the two most influential African-American leaders of this century. While Martin Luther King, Jr., saw America as essentially a dream . . . as yet unfulfilled, Malcolm X viewed America as a realized nightmare.

Book
James H. Cone
2012
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41:28

Simon Sinek | The Biggest Mistake People Make While Pursuing Their Dreams

Get inside the the brilliant mind of Simon Sinek as we discuss the biggest mistake people make while pursing their dreams. I promise you’ll be inspired by this interview. We discuss things like courage, leadership, purpose and being an entrepreneur.

Video
Simon Sinek
2015
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02:52

Passive-Aggressive Behavior & Conflict

Passive-aggressive people: Could you be one of them? Passive-aggressive people don't get mad, they get even. When conflict triggers an emotional response, the passive-aggressive pattern is for revenge, by some form of sabotage.

Video
2011
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Leadership, Reinvented: How to Foster Empathy, Servitude, Diversity, and Innovation in the Workplace

Traditional leadership has been long overdue for reinvention. Become a respected and successful leader in the modern workplace with Leadership, Reinvented. You’ll find actionable insights, practical advice, and essential strategies for people in various organizations and levels of leadership.

Book
Hamza Khan
2021
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02:46

Brené Brown: What’s the Difference Between ‘Fear’ and ‘Armor’?

In this week's edition of YouAsked, author and research professor Brené Brown answers a question she consistently receives from readers: "During tough conversations at work, what's the difference between showing fear and putting up your armor?" You Asked is a weekly series that runs in the...

Video
Brené Brown
2019
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05:57

She Suite Episode 9: Lorna Davis

Video
2018
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Emotional Intelligence for the Modern Leader: A Guide to Cultivating Effective Leadership and Organizations

Discover the secret to business success―leading with emotional intelligence Success requires more than hard work and good ideas: you need to be able to understand, inspire, and motivate those around you.

Book
Christopher D. Connors
2020
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Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.

Book
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen Covey (foreword)
2011
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Emotional Equations: Simple Steps for Creating Happiness + Success in Business + Life

When Chip Conley, dynamic author of the bestselling Peak, suffered a series of devastating personal and professional setbacks, he began using what he came to call “Emotional Equations” (such as Joy = Love – Fear) to help him focus on the variables in life that he could handle, rather than...

Book
Chip Conley
2013
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Work Challenges