ARTICLE

Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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Why Might Good People Deliver Bad Care? | Yvonne Sawbridge | TEDxUniversityofBirmingham

Yvonne Sawbridge says that caring professionals offer hard, emotional work. In the same way in which physical labour is recognised and accounted for in management practice, emotional labour needs to be recognised as a role requirement for nurses and other caring professions.

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Emotional Labor: How to Stop Doing All the Work

In the episode, I share an article I read recently with some simple strategies a woman used that really made a difference in making her “invisible” emotional labor visible to her husband.

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The Managed Heart: Commercialization of Human Feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting.

Arlie Russell Hochschild

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Already Toast: Caregiving and Burnout in America

Already Toast shows how all-consuming caregiving can be, how difficult it is to find support, and how the social and literary narratives that have long locked women into providing emotional labor also keep them in unpaid caregiving roles.

Kate Washington

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Detecting and Managing Emotional Labour

Many don't realize that they're suffering from emotional labour - and also are unaware that there is a way to deal with it. Parenting & Relationship Expert Dr. Karyn Gordon explains the condition and shares tips on how to manage these feelings.

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Online Boundaries and Emotional Labour

What happens when friendship starts to feel like work? Let's take a look.

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The Second Shift: Arlie Hochschild

Professor Arlie Hochschild examined what really happens in dual-career households.

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Invoice for Emotional Labor

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Melissa Lozada-Oliva - If I Got Paid For All My Emotional Labor

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Research Highlights: Managing Emotional Labour

Business School researchers Anya Johnson and Helena Nguyen shed light on managing the problem of employee absenteeism.

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