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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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Stay a verb—don’t become a noun.

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10:44

The Cost of Code Switching | Chandra Arthur | TEDxOrlando

Taught from a young age to culturally code switch, Chandra Arthur discusses how learning default conformity in different settings now creates access and opportunity in her adult life as an underrepresented minority (URM) in tech.

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Work Challenges